Frequently Asked Questions
Something on your mind? Just ask!
This course is designed to be a comprehensive, step by step course, where each level builds off of the last one and includes exercises and action items you need to complete before moving on…
This isn’t just some data dump of information, instead you’ll be applying what you learn each step of the way which will immediately impact your playing.
And even if you tried to find similar information online, you’d have to sift through years of blog posts and videos that can easily lead to overwhelm or wasted time because it’s not organized into a step by step process – And wouldn’t include any of the exercises or action items.
This is my first course that covers every aspect of piano playing. The Hand coordination bootcamp is kind of a launching pad for the complete beginner.
But Keys to Mastery was built for the self taught player who wants to take their piano playing to the highest level. It’s roughly aimed at replacing an in person piano teacher without spending $150/week for years to get access to the same type of guidance.
Keys to Mastery is for ANYONE who wants to take their piano playing to the next level and expand their repertoire with more challenging classical music.
If you’re just starting out, this course will give you an essential foundation of playing techniques and musical knowledge to learn new songs faster.
If you’ve reached the intermediate level, this course will help you break through your plateau so you can play those challenging songs you’ve always wanted to play but struggled with in the past.
And even if you’re an advanced player, this course will help fill in the gaps, uncover your blindspots, and give you those 1% improvements so you can play the most challenging classical pieces ever created.
After purchasing you will receive an email that includes login details and a link to sign into a private members area that houses all the videos.
There you will also find the schedule for all the LIVE group coaching calls, and be able to directly join the call and access the past recordings inside your members area.
Keys to Mastery is a self-paced online course, so you can go through the lessons at any time that is convenient for you, and because you get lifetime access when you join, you don’t need to worry about your schedule getting busy.
The bonus LIVE group coaching calls will take place on the first Thursday of the month at 8pm EST, but even if you can’t attend one of the calls, you’ll be able to ask questions inside the members area and I’ll make sure to answer them in the call recordings.
Yes! I’ve included a full members area with an activity feed and messaging platform so you can interact with your fellow players, ask questions, and celebrate wins together! 🙂
Once enrolled, you will have lifetime access to the Keys to Mastery videos.
I’ve created a custom learning platform on our own server so that you’ll never lose access to the training videos and bonus content. (As well as any future materials I may add to the course down the road)
The honest answer is: It depends!
There are a lot of factors that go into how long it takes to develop the skills and understanding needed to play the most challenging classical songs.
I’ve put everything I could into this course and view it as a complete 4 year curriculum.
But you should start to see tangible results within the first month or two if you’re following the program, going through the lessons, and applying what you learn in the application pieces at the end of each level.
Shoot us an email at team@jazerleepiano.com and we’ll get back to you shortly!
Billing And Technical Support
You can purchase the course with either a credit card via Stripe or PayPal. As soon as your payment is confirmed, you’ll receive an email with your login details.
Yes, there are payment plans available. After clicking the big “Enroll Now” button, you’ll be redirected to a checkout page where you can choose between paying in full for $397 or 3 monthly payments of $149.
I’m sorry to hear you’re having issues with the payment page! Please make sure you’ve entered your details correctly and your zip code matches the address you have on file with your credit card company or bank. If you continue seeing an error message regarding your zip code/post code, you may need to call your bank to let them know you’re trying to make a payment for this course.
If you continue having problems, please feel free to reach out to my support team who are more than happy to help! You can reach them by emailing team@jazerleepiano.com
If you need to update your credit card information on file, make sure you are logged in and head to your account billing page.
Once there, you can select the “My Subscription” tab from the lefthand sidebar.
Once there, you will see a button to “Change payment” which you can click on and enter new credit card details.
If you continue having problems, please feel free to reach out to my support team who are more than happy to help! You can reach them by emailing team@jazerleepiano.com
If you purchased Keys to Mastery with a payment plan, you can see your order history and next payment date by going to your account billing page.
Once there, you can select the “Orders” tab from the lefthand sidebar.
Once there, you will see a history of your past order and can select the “View” button to see the details about your order and when the next payment is.
If you continue having problems, please feel free to reach out to my support team who are more than happy to help! You can reach them by emailing team@jazerleepiano.com
No, we never store any credit card information. All payments are processed through Stripe, which is a Level 1 certified PCI Service Provider, making it one of the most secure and reputable payment processors available.
All card numbers are encrypted while decryption keys are stored on separate machines. Rest assured your credit card details are perfectly safe!
While the course currency is in USD, if you pay through credit card, you will be charged in your local currency, as per your bank’s/carrier’s conversion rate. Please bear in mind that you may also be charged a small conversion fee by your bank, but it’s unlikely to be higher than 2.5%.
Sometimes these emails land in the spam and promotion folders and are deleted after a few days.
Please check your spam and promotion folders, and if your welcome email isn’t there, please contact my support team at team@jazerleepiano.com and they’ll resend your login details.
Your username will be the same email address you signed up with when you purchased the course.
If you can’t remember what that is, you can simply check where you’re getting my emails about the course, and this will be the email address you can use to log in. If you’d like to update your username, just email my team at team@jazerleepiano.com with your new email address and they’ll get that updated for you.
You can easily reset your password on the login page by clicking the “Forgot Password?” link and following the prompts. You’ll receive an email with a link to reset your password and can then jump back in to the course!
Keys to Mastery has a 30-day risk-free guarantee.
If you go through the course and don’t feel like you’ve learned anything about how to improve your piano playing, just email my support team at team@jazerleepiano.com within 30 days of your purchase date and we will refund you 100% of your purchase.
Don't See Your Question Here?
My team is looking forward to answering your question! Just send them a message here: team@jazerleepiano.com